Data Vault Online Backup Reseller Program

Can I backup other platforms?
Data Vault will work with most PCs, laptops or servers running Microsoft Windows versions 95, 98, ME, NT4, 2000, 2003, XP, Vista and 2008 Server. To ensure a minimum of software compatibility issues, please verify that you have applied the most recent service packs (software patches) to your system prior to installing the DVC client software. Data Vault's Client also supports mapped network drives and the Network Neighborhood, it can backup data from any computer that is accessible via the network. A single Data Vault Client can backup the local computer and any number of local or remote network computers using our powerful user interface.

How often should I use Data Vault Backup?
Most users backup daily. Data Vault's Online Backup has the ability to perform automatic backups on a daily, weekly or monthly schedule.

Why Are Online Backups Considered More Beneficial?
The data is immediately stored off-site using an automated back up system. Also, only an internet connection is needed. Completely eliminating the need for expensive backup equipment and media. And, since the system is automated, manual labor is eliminated.

How often will my computer be backed up?
As often as you wish, because you set up and administer the backup schedule that works best for your company.

How long does the backup take?
Depending on the speed of your connection and the size of your backup, your initial backup over the Internet will take the longest amount of time. After the initial full backup, Incremental nightly backups are significantly smaller along with data compression resulting in a much more efficient and faster backup. After the initial backup is complete, nightly backups are significantly smaller and result in a faster backup.

Large backup can use our copy to disk feature to backup to a USB drive. The drive can be shipped to us to be upload to your account.

How many backups do you retain?
By default we maintain 7 versions. We can customize your number of online backups to meet your company's needs. You can customize a retention scheme that works best for your company.

What tasks do I have to do every day to run a backup?
None! Once you schedule the time and frequency of your backups during installation, the backups run automatically.

How are open files handled?
Data Vault Open File Agent (OFA) can back up files that are open and locked by other applications

Can I use my computer while backing up?
Yes you can, Data Vault's Online Backup System runs in the background, and will not interfere with other programs you are running.

What happen if I get disconnected during the backup?
No Problem. If a current backup cannot be sent or is interrupted, the Backup client software will continue to retry until a connection can be re-established, it will pick up from where it was interrupted until the entire backup is complete.

Do I need to backup my entire computer?
No. You only need to backup important user files, not program or system files. If your computer crashes, you can restore programs and the operating system from the original CD-ROMs. Your important user files can be restored from your Data Vault Account.

How much data can I back up?
As much as you want. You will be charged on the amount of actual compressed data you store. Click here to see pricing for a range of storage sizes.

How much compression can I expect from my data?
That depends on the type of data. Word files might get as great as 85%-90% compression, while JPEG files would hardly get any compression at all. Other file types fall somewhere in between. The following table will give you an approximate ratio for differing file types. For estimating purposes, assume a 50% compression of your native backup set size.

FILE TYPE	DESCRIPTION	RATIO
hlp	Microsoft help files	2:1 (49%)
doc	Microsoft word files	6:1 (86%)
exe	Windows executable	2:1 (54%)
dbf	Database files	2:1 (56%)
txt	Text files	1.7:1 (45%)

How does the automatic backup scheduler work?
At the time you have scheduled, your computer will make a secure connection to our servers. Your data will be encrypted before leaving your site, then transmitted to Data Vault and stored in our secure facility.

How do I backup multiple computers? What about remote sites?
We will gladly install the software in any and all of your systems to ensure complete security.